pk55's Privacy Policy

pk55 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how pk55 collects, uses, stores, and protects your personal information when you use our website, mobile platform, and related services.

This policy applies to all users of pk55's services, whether they are registered members or simply visiting the website. By using our platform, you consent to the terms of this privacy policy.

Our platform uses SSL encryption technology, which keeps your information protected from unauthorized access by third parties. pk55 operates under a fair play policy, and we believe the best way to earn users' trust is to manage their information with transparency and honesty.

pk55 collects various types of information to provide its services. This information is collected in the following ways:

2.1 Information You Provide Directly

When you create an account on pk55 or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security information
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• National ID card or passport number (when identity verification is required)
• Address and residential information

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login and logout times and account activity information
• Game history and transaction information
• Data collected through cookies and similar technologies
• Page visit and browsing behaviour information

2.3 Information Received from Third Parties

In some cases we may collect information from trusted third parties, such as identity verification agencies or payment processing service providers. This information is used to improve the quality of our services and to ensure security.

pk55 uses your information only for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing gaming services and bonus offers
• Providing customer support
• Resolving technical issues

3.2 Security & Compliance

• Verifying user identity and ensuring account security
• Preventing fraud and unauthorized access
• Ensuring compliance with applicable laws and regulations
• Implementing responsible gaming policies
• Managing anti-money laundering (AML) and fraud prevention processes

3.3 Communication & Marketing

• Sending important service updates and notifications
• Sending promotional offers and bonus information with your consent
• Sending transaction confirmation messages

3.4 Service Improvement

• Analysing and improving the user experience
• Developing new products and services
• Monitoring platform performance

pk55 takes industry-standard technical and organizational measures to ensure the protection of your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers are handled through encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall & Anti-Malware: Our servers are protected by advanced security systems.
• Regular Security Testing: Our systems undergo regular security audits.
• Two-Factor Authentication: Available for additional account security.

4.2 Data Retention Period

pk55 retains your information in accordance with the following guidelines:

• All necessary information is retained for as long as the account remains active.
• After an account is closed, certain information may be kept for a specified period to meet legal obligations.
• Once no longer needed, information is securely deleted or permanently anonymized.

4.3 Response to a Data Breach

In the event of a data breach, pk55 will immediately notify the affected users and take all necessary steps to minimize the damage.

pk55 never sells your personal information. However, information may be shared in the following specific circumstances and only to the extent necessary:

5.1 Service Provider Partners

We work with trusted third-party providers who deliver certain services on our behalf, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay and banking services)
• Identity verification services
• Data storage and cloud services
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and others)

These partners are contractually bound to comply with our data protection standards and may not use your information beyond the stated purpose.

5.2 Legal Obligations

Information may be disclosed as part of a legal obligation in the following circumstances:

• To comply with a court order or a lawful government request
• To assist in investigating fraud, money laundering, or other illegal activities
• In emergency situations to protect the safety of our users or others

5.3 Business Transfers

If pk55 undergoes a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such a case we will notify you in advance.

The pk55 website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of the platform. Without them the site may not work properly.
• Functional Cookies: These remember your preferences and provide a personalized experience.
• Analytics Cookies: These help us understand how users are using our platform, which assists in improving the service.
• Security Cookies: These help prevent fraud and unauthorized access.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some pk55 services to not work properly.

6.3 Local Storage

In addition to cookies, pk55 may use Local Storage technology on your device, which stores session-related information and user preferences.

As a user of pk55, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You can ask pk55 at any time what information we hold about you. We are obliged to provide that information to you within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or out of date, you can request that it be corrected or updated.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Restrict Processing

In some cases you can request that the processing of your information be restricted, particularly when you raise an objection about the accuracy of the information.

7.5 Right to Opt Out of Marketing Communications

You can opt out of receiving marketing emails or messages at any time. To do so, contact us at [email protected] or make the change from your account settings.

pk55 strictly does not provide services to anyone under the age of 21. We actively ensure that minors cannot access our platform.

• An age verification process is implemented at the time of registration.
• If we become aware that a minor has provided information, we will immediately close that account and delete the associated data.
• Parents or guardians should monitor their children's online activities and use parental control software to prevent access to platforms of this kind.

For more details on this, please visit our Responsible Gaming page.

pk55 may update this privacy policy from time to time. In the case of any significant changes, we will notify you in the following ways:

• A notice will be displayed on the website.
• A notification will be sent to registered users via email or in-app message.
• The "Last Updated" date at the top of the page will be updated.

Continued use of pk55 after any changes will be considered as your acceptance of the new policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the pk55 privacy team:

• Email: [email protected]
• Live Chat: Use the 24/7 live chat support on our website
• Language: Support is available in both Bengali and English

We are committed to answering any questions you have regarding your privacy. Our support team is always ready to provide you with the best assistance.